Shipping policy

Shipping Policy

Thank you for shopping with Spookora. We are committed to processing and delivering your order as quickly and reliably as possible.

Please review the information below regarding order processing, shipping, delivery, and tracking.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

During holidays, promotional events, product launches, or periods of unusually high order volume, processing may take slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Estimated Delivery Time

For orders shipped to the United States, estimated delivery is generally:

7–15 business days after your order has been processed.

In many cases, orders may arrive sooner.

Please note that delivery times are estimates and cannot be guaranteed. Shipping times may vary depending on:

  • Your delivery location

  • Carrier processing times

  • Weather conditions

  • Public holidays

  • Customs procedures

  • High-volume shopping periods

  • Other circumstances outside our reasonable control

Order Tracking

Once your order has shipped, tracking information will be sent to the email address provided at checkout.

Please allow 2–5 business days for tracking information to begin showing updates after your shipment has been dispatched.

In some cases, tracking updates may temporarily pause while a package is moving between carrier facilities. This does not necessarily mean that the shipment has stopped moving.

Multiple Packages

If your order contains multiple items, products may be shipped separately depending on availability and fulfillment location.

As a result, you may receive more than one package and more than one tracking number for the same order.

There will be no additional shipping charge simply because an order is delivered in multiple packages.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your:

  • Full name

  • Street address

  • Apartment or unit number

  • City

  • State

  • ZIP code

  • Contact information

If you notice an error after placing your order, please contact us as soon as possible.

We will do our best to update the address before the order is processed. However, once an order has been fulfilled or shipped, we cannot guarantee that the shipping address can be changed.

Spookora is not responsible for packages delivered incorrectly due to inaccurate or incomplete shipping information provided by the customer.

Delayed Shipments

Occasionally, packages may experience delays due to circumstances outside our control.

These may include:

  • Carrier delays

  • Severe weather

  • Customs inspections

  • Transportation disruptions

  • Public holidays

  • Increased seasonal shipping volume

If your tracking information has not updated for an extended period or your order has significantly exceeded the estimated delivery window, please contact our customer support team.

We will assist you in reviewing the shipment and, when appropriate, working with the shipping provider.

Lost Packages

If tracking indicates that your package has not been delivered and there have been no updates for an extended period, please contact us.

We will review the tracking information and assist with an investigation where appropriate.

If a shipment is confirmed to have been lost in transit, we may offer a replacement or refund depending on the circumstances.

Packages Marked as Delivered

If tracking shows your package as delivered but you cannot locate it, we recommend that you:

  1. Check around your property, mailbox, porch, or designated delivery area.

  2. Ask household members or neighbors whether they accepted the package.

  3. Allow up to 24–48 hours, as some carriers may mark packages as delivered shortly before actual delivery.

  4. Contact the shipping carrier using your tracking number.

If you are still unable to locate your package after completing these steps, please contact us and we will do our best to assist you.

Damaged Packages

If your order arrives damaged, defective, or with an incorrect item, please contact us as soon as possible after delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs or videos of the item and packaging

We will review your request and provide an appropriate solution in accordance with our Return & Refund Policy.

International Orders

Where international shipping is available, delivery times may vary depending on the destination country and customs procedures.

Customers may be responsible for customs duties, import taxes, VAT, or other charges imposed by their local authorities unless otherwise stated at checkout.

These charges are determined by the destination country and are not controlled by Spookora.

Returned or Undeliverable Packages

A package may be returned to the sender due to:

  • An incorrect or incomplete address

  • An unclaimed package

  • Delivery refusal

  • Multiple unsuccessful delivery attempts

If your package is returned due to customer-provided address information or failure to receive the package, additional shipping charges may apply before the order can be resent.

Please contact us if your package is returned to the sender.

Order Changes and Cancellations

We begin processing orders as quickly as possible.

If you need to change or cancel your order, please contact us immediately after placing it.

We will do our best to accommodate your request, but we cannot guarantee changes or cancellations once an order has entered fulfillment or has already been shipped.

Shipping Costs

Shipping charges, when applicable, will be displayed at checkout before payment is completed.

From time to time, we may offer free shipping promotions or other shipping discounts. Any applicable promotion will be displayed on our website or at checkout.

Contact Us

If you have questions about your order, shipping status, or tracking information, please contact us through the Contact page on our website.

When contacting us about an existing order, please include your order number so we can assist you more efficiently.

Spookora Customer Support

Last updated: August 2026