Refund policy
Return & Refund Policy
At Spookora, we want you to feel confident with every purchase. If you are not completely satisfied with your order, we're here to help.
30-Day Return Policy
We accept return requests within 30 days of delivery.
To be eligible for a return, your item must:
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Be unused, unworn, and in the same condition in which you received it.
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Include all original packaging, tags, accessories, and components.
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Be accompanied by proof of purchase or your order number.
Items that are used, damaged due to misuse, altered, washed, or returned without their original packaging may not be eligible for a refund.
How to Request a Return
Before returning any item, please contact us through our Contact page or the customer support email listed on our website.
Please include:
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Your full name
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Order number
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Item(s) you would like to return
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Reason for the return
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Photos or videos if the item arrived damaged, defective, or incorrect
Once your return request is approved, we will provide you with return instructions and the appropriate return address.
Please do not send products back without contacting us first. Unauthorized returns may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item is damaged, defective, or you received the wrong product, contact us as soon as possible after delivery.
Please provide clear photos or videos showing the issue so our team can review your request.
If your claim is approved, we may offer a replacement or refund at no additional cost to you, depending on the circumstances.
Change of Mind Returns
If you would like to return an item because you changed your mind, ordered the wrong item, or no longer want the product, you may request a return within our 30-day return period.
Unless the product arrived damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.
Original shipping charges are non-refundable unless the return is due to an error on our part.
Non-Returnable Items
Certain types of products may not be eligible for return, including:
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Personalized or customized products
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Gift cards
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Digital products
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Items marked as final sale
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Items that have been used, altered, washed, or damaged after delivery
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Products that cannot be returned for hygiene or safety reasons once opened
If you are unsure whether your item is eligible for return, please contact us before sending it back.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow approximately 5–10 business days after your refund is processed for the funds to appear in your account. Processing times may vary depending on your bank, credit card company, or payment provider.
Exchanges
The fastest way to receive a different item is to return the original item and place a new order after your return has been approved.
If your item arrived damaged, defective, or incorrect, please contact us before placing another order.
Order Cancellations
We process orders as quickly as possible.
If you need to cancel or modify your order, please contact us as soon as possible after placing your order.
We cannot guarantee that an order can be changed or canceled once it has entered processing or has already been shipped.
Returned or Undeliverable Packages
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order is returned to us because of an incorrect or incomplete address, refusal of delivery, or failure to collect the package, additional shipping charges may apply if the order needs to be resent.
Late or Missing Refunds
If you have not received your refund after it has been approved:
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Check your bank account again.
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Contact your credit card company or payment provider.
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Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact our customer support team.
Contact Us
If you have any questions about returns, refunds, exchanges, or your order, please contact us through the Contact page on our website.
We are happy to assist you and will do our best to resolve your concern as quickly as possible.
Spookora Customer Support