Returns & Refunds
Returns & Refunds
At Spookoraa, we want you to be happy with your purchase. If something isn’t right, we’re here to help.
30-Day Returns
We accept return requests within 30 days of delivery.
To be eligible for a return, your item must be:
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Unused and unworn
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In its original condition
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In the original packaging
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Returned with all included accessories, tags, or parts
To request a return, contact us at support@spookoraa.com with your order number and reason for return.
Please do not send items back before contacting us.
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible with:
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Your order number
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A description of the issue
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Photos or videos of the item
We’ll review your request and provide an appropriate solution.
Non-Returnable Items
We cannot accept returns for:
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Used, worn, washed, or damaged items
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Items missing original packaging or parts
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Gift cards
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Personalized or custom-made products
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Items marked as final sale
Return Shipping
Unless the item arrived damaged, defective, or incorrect, customers may be responsible for return shipping costs.
Original shipping charges are generally non-refundable.
Refunds
Once your return is received and inspected, we’ll notify you of the approval status.
If approved, your refund will be issued to your original payment method. Your bank or payment provider may require additional time to process and display the refund.
Order Cancellations
If you need to cancel or change an order, contact us as soon as possible at support@spookoraa.com.
We’ll do our best to help, but orders that have already been processed or shipped may not be eligible for cancellation.
Need Help?
For questions about returns or refunds, contact:
Please include your order number so we can assist you faster.
Thank you for shopping with Spookoraa. 🎃