FAQs
Frequently Asked Questions
Find quick answers to the most common questions about shopping with Spookoraa.
How long does shipping take?
Orders are usually processed within 1–3 business days.
Estimated delivery times:
United States: 7–15 business days
International: 10–20 business days
Delivery times may vary during holidays, promotions, or high-demand periods.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with your tracking number.
Please allow 24–72 hours for tracking information to update.
Can I change or cancel my order?
If you need to change or cancel your order, contact us as soon as possible at support@spookora.com.
We’ll do our best to help, but orders that have already been processed or shipped may not be changed or canceled.
What is your return policy?
We accept eligible return requests within 30 days of delivery.
Items must be unused, unworn, and returned in their original condition and packaging.
Please contact us before sending any item back.
What if my item arrives damaged or incorrect?
Contact us at support@spookora.com with your order number and photos or videos of the issue.
Our support team will review your request and help provide an appropriate solution.
When will I receive my refund?
Once your return is received and approved, the refund will be issued to your original payment method.
Processing times may vary depending on your bank or payment provider.
Do you ship internationally?
Yes, we may ship to selected international destinations.
Available shipping options and costs will be displayed at checkout.
International customers may be responsible for applicable customs duties or import taxes.
Is my payment information secure?
Yes. Payments are processed through secure and trusted payment providers.
Spookoraa does not directly store your complete payment card information.
What if I entered the wrong shipping address?
Contact us immediately at support@spookora.com.
If your order has not yet shipped, we’ll do our best to update the address. Once shipped, changes may no longer be possible.
Why did I receive only part of my order?
Some orders may be shipped in separate packages.
If this happens, your items may arrive on different days and you may receive multiple tracking numbers.
How do I choose the right size?
Please check the Size Guide on the product page before ordering.
We recommend using your measurements rather than relying only on your usual clothing size.
How can I contact Spookoraa?
For questions about products, orders, shipping, or returns, contact us at:
Please include your order number when contacting us about an existing purchase.
We typically respond within 24–48 business hours.
Still need help? We’re happy to assist. 🎃